General Terms and Conditions of Sale

GENERAL TERMS & CONDITIONS OF SALE

 

Welcome to My Paris Insider

These terms and conditions outline the rules and regulations for the use of My Paris Insider website, located at https://myparisinsider.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use My Paris Insider if you do not agree to take all of the terms and conditions stated on this page.

 

ARTICLE I – Scope

These General Conditions of Sale apply, without limitation or qualification, to all services offered by www.myparisinsider.com (SIRET: 84880547900013) namely:

The offer « Welcome to Paris! » which includes:

• A personal meeting with the client upon his/her arrival in Paris. This meeting will last between one and two hours depending on the questions of the client. During this conversation the provider will give a lot of tips and advices to the client regarding his/her stay in Paris. The provider will also show the neighbourhood where the client is staying to the client. Moreover, the provider will explain to the client how the metro system is working.

The offer « Customized Trip Planning » which includes:

• The creation of a custom-made agenda in Paris dedicated to each client advising on locations, restaurants, bars, activities and taking into account the wishes expressed by the Customer by email, Skype or WhatsApp conversations. The customized trip planning will be sent in a digital way.

The offer “4-hour Private Tour” which includes:

• The preparation of a tailor-made itinerary dedicated to each client taking into account the wishes expressed by the Client in oral or written exchanges with the Provider.
• The walk in Paris during about 4 hours with Quentin, the representative of the Provider, and according to the itinerary previously approved by the Client.

The offer “1-day Private Tour” which includes:

• The preparation of a tailor-made itinerary dedicated to each client taking into account the wishes expressed by the Client in oral or written exchanges with the Provider.
• The walk in Paris during about 7 or 8 hours with Quentin, the representative of the Provider, and according to the itinerary previously approved by the Client.

The offer “Trip Planning + 1-day Private Tour” which includes:

• The creation of a custom-made agenda in Paris dedicated to each client advising on locations, restaurants, bars, activities and taking into account the wishes expressed by the Customer by email, Skype or WhatsApp conversations. The customized trip planning will be sent in a digital way.
• The preparation of a tailor-made itinerary dedicated to each client taking into account the wishes expressed by the Client in oral or written exchanges with the Provider.
  • The walk in Paris during about 7 or 8 hours with Quentin, the representative of the Provider, and according to the itinerary previously approved by the Client.

The offer “Improve your knowledge of France…and French!” which includes:

• 10 hours of conversations on Skype, in Englsih or French, about France
• Any subject related to France can become a subject of discussion, as long as agreed by both the client and the provider

The offer “Premium Package” which includes:

• The creation of a custom-made agenda in Paris dedicated to each client advising on locations, restaurants, bars, activities and taking into account the wishes expressed by the Customer by email, Skype or WhatsApp conversations. The customized trip planning will be sent in a digital way.
• The preparation of a tailor-made itinerary dedicated to each client taking into account the wishes expressed by the Client in oral or written exchanges with the Provider.
• 2 walks in Paris during about 7 or 8 hours each with Quentin, the representative of the Provider, and according to the itinerary previously approved by the Client. Those 2 walks will be split in 2 different days, not necessarily consecutive, after reaching an agreement with the client.
• a « welcome basket » delivered by the Provider at the accommodation of the Customer at his / her arrival in Paris. The « welcome basket » includes some typical French items chosen by the Provider only
• The proposal for a hotline 7 days a week during the Client’s stay in Paris; i.e. the availability by phone of the Provider by the Customer every day 24/7 during the Client’s stay in Paris. If the Provider is not reachable at these times, the Customer can leave a voice message which will be returned within a maximum of 3 hours, except in cases of force majeure or fortuitous impediments.
• A personal meeting with the client upon his/her arrival in Paris. This meeting will last between one and two hours depending on the questions of the client. During this conversation the provider will give a lot of tips and advices to the client regarding his/her stay in Paris. The provider will also show the neighbourhood where the client is staying to the client. Moreover, the provider will explain to the client how the metro system is working.

These Terms and Conditions shall apply to the exclusion of all other conditions, including those applicable to other marketing channels.

These Terms and Conditions are available at any time on the www.myparisinsider.com website and prevail over any other version or any contradictory document.

Except proof to the contrary, the data recorded by www.myparisinsider.com constitute proof of all transactions.

Changes to these Terms and Conditions are binding on users of the site from their online application and cannot be applied to previous transactions.

The validation of the order of services by the Customer requires the unconditional acceptance of these Conditions of Sale.

ARTICLE 2 – Orders

The Customer selects on the website the service he or she wants to order, as follows:

The customer contacts the provider by completing the form on the “Contact Us” page of the www.myparisinsider.com website and specifying the service he or she wishes to order.

When the Provider receives the contact form filled in, the Provider asks a few questions by e-mail or by phone to the Customer in order to know the dates of his stay, his preferences and his expectations.

Given the information provided by the Client, the Provider sends to the Customer by e-mail, and within a maximum of 96 hours, a proposal of agenda, itinerary or service.
This step is completely free and without commitment for the Client.

Then the Customer may choose:

If the proposal does not suit him/her, to cancel his order. No payment will be required of the Customer by the Provider.

If the proposal suits him/her, to confirm the order by paying a 100% of the total price of the order by secure online PayPal system or Stripe system (payment by credit card).

The reservation of services will be considered final after receiving confirmation of payment by the customer.

All orders must apply at least to the offer “Welcome to Paris!” for a price of €100.

Any changes to the order by the Customer shall not be taken into account by the Provider within the limits of its possibilities and in condition to be notified to the Provider by email or by phone at least 8 days before the date scheduled for delivery of services ordered.

If need be, they will lead to the establishment of a new quote and a price adjustment.

ARTICLE 3 – Rates

The services offered by the Provider are provided at the rates in effect at the moment of the recording of the order by the Contractor, as shown on the Provider’s www.myparisinsider.com website and according to the quote determined as specified in Article 2 “Orders” above. Prices are net and in Euros.

These prices are firm and non-revisable during the validity period, as shown on the Provider’s website.

An invoice is issued and delivered by the Provider to the Customer at the moment of the provision of services ordered.

ARTICLE 4 – Payment Terms

The price is payable in one time.

A payment of 100% of the total amount is payable on the day of placement of the order by the Customer, as detailed in Article 2 “Orders” above, by way of payment via the secure PayPal system or Stripe system.

Any order can be cancelled without charge from the Contractor up to 14 days before the day of the first encounter between the Provider and the Client in Paris. After that, the payment is not refundable in case of cancellation.

The Contractor shall not be required to make the provision of services ordered by the Customer if the price has not been previously paid in full under the conditions indicated above.

FAIRE UN ARTICLE SUR LES SERVICES DE PHOTOGRAPHIES NE SONT PAS PROPRIETE DE MY PARIS INSIDER IL S4AGIT ONLY DAFFILIATION ET RECOMMANDATION VS COMMISSION (TOUT PROBLEME NE PEUT PAS ETRE LIE A MY PARIS INSIDER)

ARTICLE 5 – Provision of Services

The proposal of agenda and itinerary will be sent within a maximum of 96 hours after reception of the wishes expressed by the Client in written exchanges with the Provider.

As part of the « Trip Planning » offer: the digital trip planning has to be sent by the Provider at the latest 24 hours before the arrival of the Client in Paris. This is only if the Customer has bought and paid for the service at least 96 hours before his/her arrival in Paris. If he booked it less than 96 hours before his/her arrival then the digital trip planning has to be sent at the latest within the first 24 hours of the stay of the Customer in Paris.

The Provider agrees to use its best efforts to provide the services requested by the Customer on time specified above. However, these delivery times are indicative and a possible overrun will not give rise to any payment of damages, to any compensation of any kind. Such an overrun would not justify either any retention of the price of the Services or any cancellation of the order by the Customer.

However, if the services ordered were not delivered within 24 hours following the dates specified above, for any reason other than force majeure, fortuitous events or because of the Customer, the sale may be canceled at the written request of the Customer or of the Provider. In that case, the sums paid by the Customer will be refunded without delay, excluding any compensation or retention.

In case of specific requests of the Customer concerning the conditions of supply of services, duly accepted in writing by the Contractor, related costs will be covered by a specific and additional bill later.

Unless reserves or claims expressly made by the Client during receipt of benefits, they will be deemed to comply with the order, in quality and in quantity.

The Customer shall have a period of two weeks from the provision of services and the receipt of these ones to issue, in writing, such claims or reserves, with all supporting documents (proof of communication attempts to the Provider which were unsuccessful, evidence of inaccessibility to places recommended by the Contractor, Etc..) to the email address: myparisinsider@gmail.com

No claim may be validly accepted in case of noncompliance with these formalities and delays by the Client.

The Contractor shall rectify, in the shortest possible time and at its own expense, the services provided with the lack of conformity which has been duly proved by the Client. If unable to correct promptly the services provided, the Contractor shall reimburse the services provided with the lack of conformity which has been duly proved by the Client.

ARTICLE 6 – Right of withdrawal

The Customer disposes of, in accordance with the law, a withdrawal period of 7 days from the date of acceptance of the order to cancel it, as provided by the regulations.

This period goes into effect after the acceptance of the offer. When the seven-day period expires on a Saturday, Sunday or a holiday, it is extended until the first following working day.

The withdrawal of the Client shall be made in writing to myparisinsider@gmail.com

In case of exercising the right of withdrawal, the Provider will make every effort to refund the Customer within 30 days by bank transfer or check. No right of withdrawal may be eligible for any compensation or penalty whatsoever. The right of withdrawal is only available to private individuals, it does not apply in any case to a professional or a holder of a SIREN number, according to French law.

ARTICLE 7 – Liability of Service – Warranty

7-1 From the Provider

The Provider is not liable for damages of any kind that may be due to the alteration of respect for privacy and security in the use and content of the web page.

The Provider is not responsible for any failure of any kind of intermediaries (including restaurants, hotels, museums, leisure companies…) that the Provider recommends to the Client.

If you request or make travel arrangements with us, you understand that we do not own or operate any entity which provides goods or services for your trip such as, for example, lodging facilities, transportation companies of any kind, entertainment providers, equipment suppliers, restaurants or other food service providers, local ground handlers, etc.. The only Services that we might provide directly through one of our employee are the guiding Services.

The Contractor shall take the utmost care to ensure that services purchased on www.myparisinsider.com will be carried out in the best possible conditions. The Customer must also take steps to allow “My Paris Insider” to perform its obligations, in particular by providing accurate information and informing by e-mail at myparisinsider@gmail.com of any changes that may intervene in this information (identity, address, etc.)..

The Contractor guarantees, in accordance with the law, the Customer against any fault, resulting from a defect in design or fulfillment of the services provided and rendering it unfit for the use for which they were intended, to the exclusion of any negligence or fault of the Client, against any defect thereof.

To enforce his/her rights, the Customer shall, under penalty of forfeiture of any related action, inform the Provider in writing of the existence of defects or non-compliance within a maximum of 7 days from their discovery.

The Provider will rectify or correct the services deemed defective within a period of 30 days from the receipt by the customer.

The Contractor’s warranty is limited to reimbursement of services paid by the Client and may not be considered liable for any delay or failure due to the occurrence of an event of force majeure usually recognized by French law.

Services provided through the Provider’s website comply with the regulations in force in France.

7-2 From the Client

The Client is solely responsible for his identification of access to the service and for the use he makes of the website and its services; aware of this, he voluntarily accepts this responsibility.

The Customer is also responsible for the information provided in the questionnaire on which the Provider will establish the custom-made agenda.

In the case of using any of My Paris Insider’ services, the Clients understand that they remain under their own responsibilities, and the Provider should not be held responsible of any issues due to walking, falling or sliding, or anything happening during the walk.

ARTICLE 8 – Variation of conditions

These general conditions of sale can undergo changes that will be communicated to Customers through a publication on the web page.

ARTICLE 9 – Termination

The Provider may terminate the contract in advance, and without the need of notice, by refusing or withdrawing access to the website, services or content, to customers who do not meet these conditions.

ARTICLE 10 – Data-processing and Liberties

Under the law 78-17 of 6 January 1978, it is recalled that the personal data that is requested from the Customer is required to process the order and invoicing, notably.

Treatment of information provided through the Provider’s website has been declared to the CNIL.

The Customer has, in accordance with national and European regulations in force, the right of permanent access, modification, rectification and opposition with regard to information about him/her.

DISCLAIMER

EXCLUSIONS AND LIMITATIONS

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

-Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

-Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

ARTICLE 11 – Intellectual property

The website content is the property of the Contractor and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute a copyright infringement.

In addition, the Provider retains ownership of all intellectual property rights to the designs, drawings, models, prototypes, etc., carried out (even at the request of the Client) for the provision of services to the Client. Therefore, the Customer must refrain from any reproduction or use of such studies, drawings, models and prototypes, etc., without the express and written consent of the Provider who can condition it to financial compensation.

ARTICLE 12 – Applicable law – Language

Under express agreement between the parties, this agreement is governed by and subject to French law. It is written in French. In the case where it is translated into one or several languages, the French text will prevail in case of dispute.

ARTICLE 13 – Disputes

ALL DISPUTES WHICH MAY GIVE RISE THIS AGREEMENT, REGARDING ITS VALIDITY, ITS INTERPRETATION, ITS EXECUTION OR ITS TERMINATION, AND THEIR CONSEQUENCES WILL BE SUBJECT TO JURISDICTION IN TERMS OF LAW.

ARTICLE 14 – Force majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any act of terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

ARTICLE 15 – Evidence

It is expressly agreed that the data contained in the information systems of “My Paris Insider” have probative value as for orders, requests, and anything else relating to the use of the website “www.myparisinsider.com” They may be validly produced as evidence as well as any written document.

ARTICLE 16 – Compensation for recovery costs

In accordance with the law n° 2012-387 of 22 March 2012 on the simplification of the law and administrative relief, any professional in a situation of late payment has the right to seek from the debtor a lump sum of €40 for recovery costs, on top of late penalties.

ARTICLE 17 – Advertisement for

ARTICLE 18 – General

The laws of France govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the French courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

ARTICLE 19 – Acceptance of the Client

The fact that a person (or entity) places an order on the Provider’s website implies full acceptance of these Terms and Conditions, which is expressly recognized by the Purchaser, who renounces, in particular, to cite any contradictory document, which would be unenforceable by the Provider.